Profile For Cool Dispatch

My typical clients are small carriers and we are legally speaking working on their behalf. We are carriers' team members.

Usually, the company owner also drives, and if they have 2-3 company drivers operating their trucks. With maybe several owner-operators. They charge the owner-operators 10-12% (with dispatch service included in that fee) so they don't have to obtain their own MC authority.

In this setup, carrier require a dispatch team to handle various tasks such as booking loads for all the trucks, communicating updates to brokers, managing initial setup packages and contracts, rescheduling appointments, advocating for issues like TONU, layover, and detention fees, as well as handling invoicing to factoring companies, and more.

Since the company owner is often driving and unable to manage these tasks, they opt to outsource them to dispatch services instead of hiring an in-house dispatch team.

Your company dispatcher and I essentially perform the same tasks. The only difference is that I work from my own office rather than being physically present in yours 😊

Hope this makes more sense to you now.

Hey folks!

I am glad to be a part of this community. Upon returning from Afghanistan, I embarked on starting my own business.

To be a fully transparent, I do own a small dispatch company and we are providing support services to the carriers. I'm eager to gather genuine insights from real drivers here :)

Now, I'd love to hear from you all about your honest thoughts on dispatch services in general.

Do you see them as a benefit? Or do you view them as an unnecessary additional cost, preferring to handle dispatching yourself?

Here are a few more questions to spark some online discussion:

Have you ever used dispatch services before? If so, what was your experience like?

What do you consider the most important factors when deciding whether to use dispatch services?

Do you believe dispatch services can help increase your earnings or save you some time?

For those who prefer self-dispatching, what are the main reasons behind that choice?

Thank you all and drive safe!!