Profile For Matthew C.

I want to share my experience with PC Miler in hopes others do not make the same mistake we have. We purchased this software almost a year ago and it is still not working. When we purchased the software it was reporting that all the user account licenses were used even though they were not. When we called for help they sold us additional licenses which worked for some time. Later we started getting the same message so we had to hire a MSP to troubleshoot the software we had a support contract for. They found there is a file on the server that increments each time a user logs in so if you zero that file out you have more logins available. One of the computers was not de-incrementing that file. After we got this resolved things worked fine for a month or so. Around the 10 month mark, the software stopped working again and our MSP called PC Miler for help and they told us we needed to renew the licenses when we tried they told us that the licenses never renew so that isn't the problem (with zero initiative to help resolve the actual problem). We have been playing phone tag with them now long enough to go past the one year mark of support. They are now no longer willing to help us unless we purchase support and their reason for not freely helping us fix a product that was broken while still under support is “we are publicly trade-able”. This is a classic example of sell the product then split. In the one year, we have had this software it has only worked for a total of about 3 months and they are unwilling and incapable of making their product work. They told us that they do not have competitors which I have found several here are three. If you google “truck routing software” there are tons and pc miler is not even the highest-rated.

https://www.promiles.com/ https://www.paragontruckrouting.com/ http://www.randmcnally.com/category/mileage-and-routing

They will tell you that McNally has not done updates in several years but after doing some of my own research I found that rand updated THIS MONTH! They will also tell you that 99 out of 100 of the top trucking companies are using their software which also is not true because researching the companies their competitors boast as clients I learned a lot of the largest companies are not using them.