Pre Hire Bus/Coach Operator Video?

I've applied for a coach operator position and a prescreen is required for: This test is a 1.5 hour video exam. The video consists of situational events focusing on transit operators and customer service. Some of the situations apply to fixed route service and some apply to Dial-A-Lift operations (see definitions in attached FAQs). You will see/hear a situation on the video screen, be asked a question regarding the situation, and then have an opportunity to select an answer from multiple choices on the test sheet in front of you. The purpose of the video is to test your customer service skills and common sense.

Does anyone know what I should expect or any resources I can use to prepare?

Thanks in Advance!

Also, is there a better forum for me to post this..?

Sounds similar to a test I took before becoming a city bus driver. Unfortunately, I can't think of a way to study for this. Just combine how you would feel as a customer yourself and your common sense. Keep in mind, what is also good for the company. Good luck!

Public transit is an entirely different animal than moving freight.

Personal experience.

You have to be very attentive to the fact that you have dozens of eyes on you at any time, looking to you to be professional no matter what. You can't get caught cussing the moron that cut you off or slammed on their brakes in front of you.

Customer service is #1. Period.

It doesn't matter if you've had a bad day or not. You gotta bite your tongue and smile anyway.

As for the vehicle ; it don't bend in the middle. Remember that. (assuming you've driven a big truck previously) Also, if you've ever driven a liquid tanker before, real similar. Instead of liquid moving around, you have a couple dozen or so live bodies moving around. This dictates how you stop, how you take off, how you take a corner.... You gotta think a lot, and expect the passengers to do the most ignorant thingsat the worst possible moment.

Ya, that happens.

Public transit is an entirely different animal than moving freight.

Personal experience.

You have to be very attentive to the fact that you have dozens of eyes on you at any time, looking to you to be professional no matter what. You can't get caught cussing the moron that cut you off or slammed on their brakes in front of you.

Customer service is #1. Period.

It doesn't matter if you've had a bad day or not. You gotta bite your tongue and smile anyway.

As for the vehicle ; it don't bend in the middle. Remember that. (assuming you've driven a big truck previously) Also, if you've ever driven a liquid tanker before, real similar. Instead of liquid moving around, you have a couple dozen or so live bodies moving around. This dictates how you stop, how you take off, how you take a corner.... You gotta think a lot, and expect the passengers to do the most ignorant thingsat the worst possible moment.

Ya, that happens.

Thank you you both!!!! Sounds more like a test where you either have or you don't. I'm curious if there might be any buzz words I can look up or anything else that comes to mind? Thanks Again!

Unfortunately, I can't think of anybuzzwordsto further your search. Keep in mind, if you're good with people normally and know how to properly handle the difficult ones, you will pass the test. If you don't, you might fail. If you were to fail, you would have HATED the job and been miserable doing it anyways.