Picking Up The Wrong Load.

Yeah the seal, trailer, etc matched the bills I just had the wrong bills. Pretty rare that we get trailer numbers on our load assignments, even on preloads.

We have to do a depart call on every load where you call in to prime and verify load information, they missed it too.

Just dumb luck it was going to the same 90 and it was same number of items or I would have caught that.

I agree Sue, I can't believe anyone could pull an MT and think it's loaded. I can feel if there's an imbalance in the trailer even (heavy on the tandems for example).

I'm glad I went home after that, although we've had trailer issues with the load we have coming off home time. We had about three things that went crazy last week though, it's been like my first month trucking all over again... Just getting a strong reminder that you haven't seen it all at the end of my sophomore year.

I got lucky. I was far enough along in training that I was doing all the customer contact alone. Walked in, told him I was from XPO here to pick up a loaded trailer for Laredo. The fellow told me which trailer to hook to. The paper work didn't have the trailer number on it. When I was hooked I went back to tell him the dock hook was still attached (my trainer taught me to ALWAYS visually check you are unhooked from the dock - I wondered how all those DOT bumpers got bent backward). His reply was that he had just finished checking that it was unhooked. That's when we realized he sent me to the wrong trailer. I hadn't checked the BOL destination. Which I now do faithfully. Plus, I received a good reinforcement about always checking I'm clear to leave the dock.

This is happening to us, right now. We were pushed and warned that we had to get this load to Walmart in Reno on time or there would be a late fee. We weren't even on duty yet when 2 people from the office called and messaged us more than 2 dozen times in less than an hour. We happened to go on duty and saw all the missed called, voicemails, and texts only 15 minutes prior to the pick up time. Luckily we were only a mile away so we made it there on schedule.

It's a preloaded trailer and at check in, I gave the guard all the information we had available to us from our dispatcher (I've included it here). I was told I needed a pick up number so I messaged dispatch and she sent it right away. I showed the guard the pick up number on my phone and she entered it in the computer. She handed me a slip of paper with the trailer number and yard location. I hooked up, drove back to the guard, handed the slip of paper back to her, and she gave me the BOL. Then we left and drove to get fuel.

About 5 minutes later, dispatch asked for the trailer number. I sent it to her. Then she messaged back saying the broker had a different number and to check that we hadn't picked up the wrong load. I sent her a picture of the trailer and the BOL, showing the numbers matched. She said ok, and that she'd update the broker and load info.

Well, we tried to deliver here at Walmart in Reno and it turns out, this load is for Target in Phoenix 🤦‍♀️ Same broker and shipper , but everything else is different from what we were given by dispatch.

The shipper obviously told me the wrong trailer to grab. I checked that the trailer number matches the BOL, and even sent the pictures shown they matched, but I hadn't considered that the shipper had screwed up the pick up number. However, if dispatch had sent all of the information available (see pic below), I would've had the opportunity to catch the issue. I cant figure out why we wouldn't be provided ALL the information we need.

Looks to me they'll owe you to Reno and then Phoenix.

Looks to me they'll owe you to Reno and then Phoenix.

This is the same company that has them paying for their own fuel.

I had a similar, but different, situation. I was given a load pulling out of the DC I pulled out of picking up for a next morning multi-stop delivery. I got to the DC to pick it up, got my bills, and went to get the preloaded trailer. I went and looked high, low, and all around for the trailer, and found one with the last 2 numbers the same, but reversed. so I line up to the trailer to hook up to it, got out, and checked the 1st stop, and it was completely different, and in the opposite direction. So I didn't hook up, and notified the overnight dispatcher via qualcomm , and called my FM on his cell since it was a Sunday, and I really didn't need to leave until the morning anyway, even to get to the new loads 1st stop. Well, my FM called the driver who was supposed to take that load to see what was going on and where he was. Well, he was already almost to his 1st stop (the one that was the 1st stop loaded on the trailer at the DC). He hooked and booked without verifying the trailer number or that the trailer had what should be his 1st stop. So he lost almost 4 hours of driving and had to deliver what was my load, and my FM printed out this loads bills so I can deliver it. I gained about 200 miles because of his mistake, and he not only lost 4 hours of drive time, but lost 200 miles of pay, and he had to go deliver my load, and lost even more miles that week because of the way he was pre-planned for the week. He made sure to always double check that everything on the bills and trailer after that....