I Feel I'm Being Bullied By My Dispatcher

Topic 19950 | Page 1

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MissK's Comment
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I arrived to the customer and was informed that I would have to break down the pallets and manually bring product to the doors of a 53"foot trailer. The customer didn't have a hand truck, a dolly or any equipment for unloading. I politely dismiss myself from the customer and made contact via Qualcomm that I refuse to unload the trailer. I was rudely contacted via phone by my dispatcher stated to me ( If I Did Not Unload, he would be sending another driver to pick me up and take me back to the terminal) this statement made me feel that I was fired. I was at a unpleasant location (A Prison). I was nervous and confused. I left the customer because of my dispatcher statement. I droved the truck and trailer to the nearest terminal and made contact with the HR Department. I felt bullied. I'm a female driver that's been driving for 2 years. I never have had to unload a trailer before with this company. I have no experience using any unloading equipment. Could anyone tell me, do you feel that I was wrong?

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Big Scott's Comment
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I just got off my trainers truck and he had told me we are legally responsible for bringing all freight to the tail of the truck. That rarely happens. Many companies will pay you when you have to unload. I hope that helps.

Moziere's Comment
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I just got off my trainers truck and he had told me we are legally responsible for bringing all freight to the tail of the truck. That rarely happens. Many companies will pay you when you have to unload. I hope that helps.

So, if you are at the end of your hours of service, how does that work? If it takes you several hours of unloading the truck, which you would be paid for because you are in service, BUT you are at the end of your hours, do you take your 10 hours of down time, then go back to unloading??

Trucker Kearsey 's Comment
member avatar

double-quotes-start.png

I just got off my trainers truck and he had told me we are legally responsible for bringing all freight to the tail of the truck. That rarely happens. Many companies will pay you when you have to unload. I hope that helps.

double-quotes-end.png

So, if you are at the end of your hours of service, how does that work? If it takes you several hours of unloading the truck, which you would be paid for because you are in service, BUT you are at the end of your hours, do you take your 10 hours of down time, then go back to unloading??

your 11 of drive time is drive time only. unloading would be on duty not driving. you would take your 10 hours after you finsh.

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