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none of.that would.have counted as a service failure because you did as instructed. this is why i always always always use the QC for messaging. i can prove it was their screw up. and of course....we still get paid all of those miles.
i learned awhile.ago too that when they send you crazy distances for empties, it is often to check the batteries or.tires or because storage fees are racking uo and it is costing per day to sit there.
Welcome to trucking!
none of.that would.have counted as a service failure because you did as instructed. this is why i always always always use the QC for messaging. i can prove it was their screw up. and of course....we still get paid all of those miles.
i learned awhile.ago too that when they send you crazy distances for empties, it is often to check the batteries or.tires or because storage fees are racking uo and it is costing per day to sit there.
Funny you should mention tires and battery. We deliver a load and got a message to bring the truck back to the terminal. We kept getting a check engine light. We checked the all the wires, fuses, etc (not that either me or my trainer or certified truck mechanics. ) we take the truck and get advised it will be going into the shop for a full overhaul. The truck was in the shop for 48 hours they changed all the fluids. Replace the battery, the alternator which was Appearently not up to par, they even replace all the tires. Felt like a totally different truck.
A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.
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My first load we were two days late delivering. First day getting ready to leave I do a pre trip inspection on the truck, we had an oil problem, we had no oil. The truck we were going out on had the whole oil chamber Assembly thing replace they (the shop people) didn't fill it instead they parked it checked it off as good to go. So I went and talked to someone in maintenance and was told they would get to us as soon as they could , 24 hours later they did. We finally hit the road. Half to our designation we get a message to relay with another team who will take our load, we are then supposed to Bobby tail to another location pick up an empty and take it to be loaded at another location. We get to our relay point and uncouple the trailer. Send in a relay message letting them know we dropped off the load as instructed. We head for the empty trailer which was over 200 miles away(I am pretty sure there was something closer and someone didn't want to look). Half way to getting the empty we get a message advising us if we are going to be late making the delivery to contact the receiver. The trainer sends a message advising we are enroute to get the empty trailer to take it to get loaded. A message comes in asking why we are going to get an empty trailer when we were assigned a load out of California? Red flags went up we pulled over and the trainer called dispatch (this was the weekend crew, which I have learned is different from the monday through Friday crew) long story short no one knew what was going on, our original load and the empty trailer mission, load, job whatever you want to call it all got caught up in this limbo twister. Finally we get informed that the team that was going to come and pick up our load had went elsewhere. We returned to get the load and made it finally to the receiver. While according to the schedule we were two days late. When we made our delivery we were told if we had been another day late it would have been ok as the receiver was backed up and short handed