Be Careful Who You Complain To

Sounds like he actually understood your frustration and wasn't offended.

I'm quite sure Bob was not even phased by your comment. I'm sure if you brought it up to him, his answer would be......Huh.......I have no idea what you are talking about! Bob has dealt with much worse if he has been in this business for more than 15 minutes!

Yeah, I guess the implied "is this guy stupid?" undertone in my mssg was more apparent to me, since I was the only one who knew what I was actually thinking at the time. What I really wanted to say was:

Whenever I'm around little kids, I always spray 'em down with Lysol, WD40 or whatever I have handy. My own grandson prefers Pine Sol for some reason. Preventative measures will always keep you on the road.

*making mental note

One good thing about being LTL. Macy's likes to play this little PU number game. They KNOW they number, but you need to say what it is.

Last I went and was turned down I called my dispatch twice. Different number both times. Both times the number was wrong and the guard would not let me in.

Last time I said, "Look. I don't care if Macy's get's their delivery or not. Call your shipping dept for the right number or it's going back."

I got in.

Lol. I'm sure he understood your frustration and knew that you didn't have a clue who this Bob joker was. He probably got a chuckle out of it depending on his mood.

Eh.. good thing he called you. i hang up on them and make them put it in the QC. If i dont know them, it goes in writing.....unless i say something i dont want evidence of me saying. lol

"Yeah right...im the only truck available in the chicago metro area with 6000 parking spots i can name within 150 miles. tell it to a newbie"

or "stay off my QC. u are making me nervous and distracting me"

"Your tone is offensive. please change it. " lol

so u are nice

I've been in management a long time, and also did sales... I've dealt with a lot of challenging situations with customers, employees and vendors. I learned a long time ago Grease the skids. Even when I'm at the breaking point I always take a deep breath and talk to people respectfully. Those lessons have really helped me out in the trucking business. If I'm waiting on a pick-up number because the one I have is wrong I always send the message on Qualcomm and always ended with thank you. BTW, I usually scream before I do that or after I just don't do it to them. LOL

The SAPA plant in Cressona will never let me in the gate without a pickup number. It doesn't matter - they can tell which load is mine if I give them the destination and customer - but they won't allow me in without that p/u number. A few weeks ago I was there, and there was some confusion on our end - I still hadn't received the p/u number.

I was in the scale house with the security person, who was refusing to let me in, and their phone wrang. As they were turned away from me, distracted with their phone call, I picked up the stack of paperwork for the Knight dedicated drivers. I found my customer and destination and got the p/u number off of it. When they got off the phone I said, "Okay, I've got the pickup number now." In five minutes I was hooking to my pre-loaded trailer.

At most of these places you've just got to be smarter than "Barney Fife" in the guard shack.

Had a backhaul Wednesday that my P.O. number was wrong. The nice security officer told me that it isn't right and unfortunately she couldn't tell me what it is. We pickup probably 5 full loads of bacon a week from them. The number I gave her ended with a 1 and while waiting for dispatch to call me back with a correct P.O. she told me that I'm very close, perhaps it's just the last number that is too high. So I asked if it was 0 and was granted access

With linehaul they do not trust us with numbers, anything more than a trailer number and we are lost!

The SAPA plant in Cressona will never let me in the gate without a pickup number.

Funny you say that, because I'm picking up there later this afternoon and don't have a pickup number yet, only a preplan. However, it's normal to not have a pu# in the preplan.