OS&D

Well yeah, we all have to follow the appropriate OS&D procedures according to company policy. I thought that was a given, and we don't just take it off the truck.

Prime has us submit pictures of rejects, pictures of all BOL pages, and then call our claims department. That is where we get the claim number for our BOL, and our final disposition instructions: return to shipper , move to different buyer, donate, or dispose.

The disposition of dispose is the ONLY time we are able to keep all or part of the product for ourselves.

You know what? I just realized Ryan might be making a joke here. It's tough to tell. If so, I apologize for being a party pooper.

You know what? I just realized Ryan might be making a joke here. It's tough to tell. If so, I apologize for being a party pooper.

No, I don't think he is. That's a very straightforward Ryan comment that he means. Ryan tends to not joke around very much.

As for Bruce's comments, I do know they irritate some people, but I find them to be thought-provoking because at this stage of my career it's just another automatic response that we do and don't think about how we handle it if we were a brand new driver. These posts of Bruce's will pop up if somebody new is searching for information and they are a good learning tool.

Laura

Similar to Ryan, my company has a Claims department that we report the claim to with photos, etc. Claims tells us what to do with the rejected product.

I’ve only had 2 claims for damaged cases of product left on the trailer. Told to dispose if it both times.

I had one situation of a full trailer being rejected due to an issue with the seal. In that case our Claims group contacted the shipping customer and the customer got the receiver to accept the load the next morning. Fortunately I always take a photo of the seal with my lock showing the trailer number. In this case the time stamp saved my rear end.

I take a pic of the lock and seal out of sheer laziness, so I don't have to carry the BOL back to verify again, and it saved me when I had a break in attempt at a Birmingham Alabama location. My original plan of parking at the reciever was blown when everyone else had the same plan.

Similar to Ryan, my company has a Claims department that we report the claim to with photos, etc. Claims tells us what to do with the rejected product.

I’ve only had 2 claims for damaged cases of product left on the trailer. Told to dispose if it both times.

I had one situation of a full trailer being rejected due to an issue with the seal. In that case our Claims group contacted the shipping customer and the customer got the receiver to accept the load the next morning. Fortunately I always take a photo of the seal with my lock showing the trailer number. In this case the time stamp saved my rear end.

Bruce, you have been driving longer than I (unless I am mistaken), but sometimes you sound like you are just on vacation in your truck with not much clue as to what is going on

Peace, Brother. It might appear as though that is what is going on. However, Bruce's posts tend to spark discussions that others might find helpful.

I'm not saying this in an antagonistic or dismissive way. And I'm not standing upon a box of Irish Spring. Nor am I sitting astride an elevated pony: So, respectfully, just ignore the post if you come upon something that might annoy you a little bit. I understand we all have our own little pet peeves. There is nothing wrong with that.

Mine happens to be negativity😉

I totally agree with you regarding Bruce's posts. I just think there is a more effective way to start those discussions than sounding clueless.

It's going to be hard for anyone to take advice he might offer seriously.

I don't think I could ever be offended by you because you are purely genuine and treat everyone with the same level of respect.

Well yeah, we all have to follow the appropriate OS&D procedures according to company policy. I thought that was a given, and we don't just take it off the truck.

Prime has us submit pictures of rejects, pictures of all BOL pages, and then call our claims department. That is where we get the claim number for our BOL, and our final disposition instructions: return to shipper , move to different buyer, donate, or dispose.

The disposition of dispose is the ONLY time we are able to keep all or part of the product for ourselves.

I didn't get that same vibe from Bruce's comment. I read into it someone who pulls away from the dock, goes to close the doors, sees the product, then starts figuring out where to put the product without contacting his company about what should be done. With my company, if I am at a final destination and the trailer is not empty after being unloaded, I am not to leave the customer's property until disposition of the rejected product is determined. The reason is that a conversation can be had between the shipper and receiver where the shipper convinces the receiver to take the product. Also, if I leave the property, I might be going in the opposite direction of where the rejected product ends up needing to go.

Not everything is obvious and common sense/common knowledge to every person, so things really need to be spelled out. We can't just assume that everyone knows what's what in situations like OS&D, so it's best to spell it out.

Ryan says…

Bruce, you have been driving longer than I (unless I am mistaken), but sometimes you sound like you are just on vacation in your truck with not much clue as to what is going on.

Now that I agree with

I don't know whether to laugh, smile, or cringe. Smile and nod seems like a good option.

You know what? I just realized Ryan might be making a joke here. It's tough to tell. If so, I apologize for being a party pooper.

No, I don't think he is. That's a very straightforward Ryan comment that he means. Ryan tends to not joke around very much.

As for Bruce's comments, I do know they irritate some people, but I find them to be thought-provoking because at this stage of my career it's just another automatic response that we do and don't think about how we handle it if we were a brand new driver. These posts of Bruce's will pop up if somebody new is searching for information and they are a good learning tool.

Laura

Good read on me, Laura. Yeah, I was shooting straight.

I do recognize the value of these posts in the conversations created. I just think the approach Bruce takes is unnecessarily awkward by making himself look like he is wandering around the country in a truck and lost half the time.

Bruce's approach is none of your concern. He asks a genuine question in a genuine way, and his topics spark beneficial conversations.

Your approach however is always simply to criticize someone or something in an effort to boost your own self-perceived sense of worth. Your replies spark negativity.

You are not the same.