All of what you say makes total sense to me. I have been working in another field for over 40 years and from the get go I realized that attitude and a "get after it" attitute can make up for lots of other shortcomings. Yeah, you need to know your business, or at least try to learn; but when you realize that everyone wants to be treated with respect and doesn't want or need to hear your whining then as you said, it goes a long way when they see a smile versus a scowl.
You also mentioned another thing which to me is important and I'm glad to see that it matters here too.... being self motivated to problem solve, putting in a little effort where others may slack off a bit. That too has worked for me and I have no intention of slacking off in the future no matter what I do.
Thanks for shedding a little light on what it means to "perform" above managers and dispatchers expectations. It really means a lot to all of us out here.
Tony
Dispatcher:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Thanks Brett,
All of what you say makes total sense to me. I have been working in another field for over 40 years and from the get go I realized that attitude and a "get after it" attitute can make up for lots of other shortcomings. Yeah, you need to know your business, or at least try to learn; but when you realize that everyone wants to be treated with respect and doesn't want or need to hear your whining then as you said, it goes a long way when they see a smile versus a scowl. You also mentioned another thing which to me is important and I'm glad to see that it matters here too.... being self motivated to problem solve, putting in a little effort where others may slack off a bit. That too has worked for me and I have no intention of slacking off in the future no matter what I do.
Thanks for shedding a little light on what it means to "perform" above managers and dispatchers expectations. It really means a lot to all of us out here.
Tony
Dispatcher:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.